7g88 Frequently Asked Questions

All ID copies and personal information submitted by players at 7g88 are protected with SSL encryption. This data is never shared with third parties and is stored securely without being used without each player's consent. You can read the full privacy policy on the Privacy Policy page.

Yes. When withdrawing via KBZPay, Wave Money, or AYA Pay, the phone number or account holder name must match the name registered on your 7g88 account. If the names do not match, the withdrawal may be put on hold until the issue is resolved, so it is important to enter the correct details from the moment you register.

The KYC (Know Your Customer) process protects players from fraudulent payments and unauthorised account activity. At 7g88, each player's real name and ID are verified once to keep withdrawals smooth and secure. This is an effort to protect the funds of all players.

Either an NRC (Myanmar National Registration Card) or a passport is accepted. Take clear photos of both the front and back, then upload them in PNG or JPG format. A clear image speeds up verification. If the image quality is poor, you will need to resubmit, so choosing a clear photo from the start is recommended.

If rejected, the 7g88 support team will notify you of the reason and what needs to be corrected. Common issues include blurry photos, a name mismatch, or a missing section. After making corrections, you can resubmit via Live Chat. Processing time varies depending on volume, but the support team will assist you promptly.

There are two ways to reach 7g88 — Live Chat on the platform and the email address [email protected]. Live Chat gives you an immediate response, and if you send an email the support team will reply quickly as well. Either way, support is provided in Myanmar language.

7g88 customer support is open 24 hours a day, 7 days a week (24/7). There are no restrictions for evenings, late nights, or days like Wednesday and Sunday — you can reach us via Live Chat at any time. No need to worry about delays in getting your issue resolved.

Yes. The 7g88 customer support team is set up specifically for Myanmar players and handles both Live Chat and email in Myanmar language. Feel free to reach out without any language barrier.

To get help faster, have the following ready: your 7g88 account ID or registered phone number, the date and time the issue occurred, and — for financial matters — the amount and the deposit/withdrawal reference number. Having this information allows the support team to assist you more quickly.

The 7g88 VIP programme has four levels — Bronze (up to 0.2% cashback per week), Silver (up to 0.5%), Gold (up to 0.8%), and Platinum (up to 1.0%). The more you play, the higher level you can reach, and the more weekly cashback you receive.

If you have losses during a week, cashback is calculated based on the cashback percentage for your VIP level and credited to your account as bonus funds that you can continue playing with. Cashback is encouraged to arrive by the end of the week.

Play frequency and duration determine VIP progress. The more actively a player bets on the platform, the higher the chance of moving up. Progress from Bronze to Silver, Silver to Gold, and Gold to Platinum — with a higher cashback rate at each level. When a tier changes, 7g88 will send a notification.

Players who reach Platinum receive the highest weekly cashback rate (up to 1.0%), plus priority customer service. Withdrawals for VIP players are processed faster, and they get priority access to special promotions.

Most withdrawals at 7g88 are processed within one hour. When withdrawing via KBZPay, Wave Money, or AYA Pay, the funds can arrive on your phone within an hour. If your money is delayed beyond the usual time, contact 7g88 Live Chat.

The minimum withdrawal amount is 30,000 Ks. Withdrawal requests below that amount cannot be processed, so please check the amount before requesting. The minimum deposit is 20,000 Ks, and this applies regardless of which payment method you use.

Yes — the account used for withdrawal, whether KBZPay, Wave Money, or AYA Pay, must be the player's own account registered with 7g88. Using someone else's phone number or account is not allowed. This is a policy in place to protect players and ensure financial security.

7g88's withdrawal service is open 24/7, so there are no restrictions for evenings or nights. Whether you request during peak hours or off-peak, withdrawals are generally completed within one hour. During unusually busy periods there may be a slight delay, but if there is an issue, Live Chat is available to help right away.

Winnings from bonus funds can only be withdrawn after meeting the wagering requirement. For the 7g88 welcome bonus, the bonus amount must be wagered 20 times before withdrawal is allowed. For example — if you deposit 20,000 Ks and receive a 20,000 Ks bonus, the wagering requirement is 20,000 Ks × 20 = 400,000 Ks. Once you have bet that total amount, the bonus winnings can be withdrawn.

An accumulator (Acca) is a bet that combines multiple matches into one. All selected matches must be correct to win, and the odds multiply across each selection, making the potential payout larger. At 7g88 you can start an Acca from as few as two matches and add as many as you like. The more matches you add, the higher the potential return — and the higher the risk of losing — so bet carefully.

Live Betting lets you place bets while a match is in progress, with odds that update in real time. For example, you can place a new bet at half-time based on how the second half is looking. At 7g88 you can bet live on EPL, Champions League, and MNL matches.

Odds are the numbers that show how much your stake is multiplied if your bet is correct. A Handicap (Goal Line) gives the stronger team a head start in goals and must be read clearly and precisely. For example — if Team A is given a -1.5 handicap, Team A must win by 2 or more goals for a bet on them to win. You can find a clear explanation of odds formats in the betting section at 7g88.

Yes. Both EPL (English Premier League) and MNL (Myanmar National League) matches are available at 7g88. Major international competitions such as the Champions League and FIFA World Cup qualifiers are also included. Matches featuring Myanmar players are included as well.

After a match ends, 7g88's betting service instantly credits or debits winnings or losses to the player's account based on the official result. If a match is canceled or voided, the staked amount is refunded. If one match in an accumulator is voided, that match is calculated at odds of 1.00 and the remaining matches continue to be settled as normal.